Complaints Procedure
Our Complaints Procedure
At RSM Travel, we are dedicated to delivering a high standard of service. Your feedback, whether positive or negative, is invaluable to us as it helps us enhance our offerings. If you find yourself dissatisfied with any aspect of our service or website, we encourage you to reach out to us. We are here to listen and to make things right.
How do I submit a complaint?
You can submit a complaint by contacting our customer service team via email. We aim to respond to all complaints promptly and will keep you updated throughout the process.
What information should I include?
Please provide as much detail as possible about your experience, including your booking reference, the date of service, and any specific issues you encountered. This will help us address your concerns more effectively.How long will it take to resolve my complaint?
We strive to resolve complaints as quickly as possible. Typically, you can expect a response within 48 hours, and we will keep you informed of any updates.What if I'm not satisfied with the response?
If you feel that your complaint has not been resolved to your satisfaction, you can escalate the matter to a senior member of our team. We take all feedback seriously and will do our best to address your concerns.Can I provide feedback without a complaint?
Absolutely! We welcome all feedback, whether it's a suggestion for improvement or a compliment about our service. Your insights help us grow and serve you better.
We're Here to Help
At RSM Travel, your satisfaction is our priority. If you have any questions about our complaints procedure or need assistance, please don't hesitate to get in touch. We're committed to ensuring you have a positive experience with us.
